electronic billing

What Scares You?

In business, the idea of a failing customer communications program can be frightening.  In today’s fast-paced world, you only have a moment to get your customer’s attention and multiple mailings can be costly and end up turning customers off. Research shows that regular and consistent customer communication programs help build loyalty and trust.  But in …

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OSG Streamlines and Improves Digital Customer Solutions

According to Pew Research Center, 64 percent of American adults own a smartphone as compared to 35 percent just five years ago.1 Gallup reports that almost three-quarters of Americans check their mobile phones at least once an hour.2 And the Gartner Group predicts that annual global sales of mobile phones are expected to reach 2.1 …

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What Frightens You?

The idea of a failing customer communications program can be frightening.  Business today moves at an accelerated pace.  You only have a moment to get your customer’s attention and multiple mailings can be costly and end up turning customers off. Research shows that regular and consistent customer communication programs help build loyalty and trust.  But …

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EBPP

The Future Exceeds Our Expectations

Today is October 21, 2015. And our past has finally caught up with our future. Of course we’re referring to the 30th anniversary of the 1985 blockbuster “Back to the Future.” Remember those neat gadgets featured in the sequel when they visited 2015? Laceless shoes? Flying cars? Hoverboards? TV phones? Today we do have some of those …

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How to Strengthen the Customer Relationship

Looking for a new way to help reinforce and strengthen the customer relationship? Think about this. As a society we’ve become so accustomed to having access to any type of information—our various account information included—at all hours of the day and night and in all different forms that it’s expected at this point. So here’s …

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Letting Your Customers Choose How and When They Want to Pay Part II

Last week we discussed how bill payment options have changed. This week we take a look at some of those different options. Electronic and On-Demand Options Today, consumers young and old expect technology to be integrated into their everyday lives. This includes viewing and paying bills online. Think it’s only the Millennials and Gen Y consumers …

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Letting Your Customers Choose How and When They Want to Pay Part I

There was a time when people once got their news from the morning newspaper and nightly newscast, but today people can read and view breaking news in real-time on their mobile device or desktop computer. The choice, speed and flexibility today’s technology gives us has forever changed the way we live. Our lives are becoming …

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Three Ways to Take Advantage of the Monthly Conversation

The end of the month is here and that means bills, invoices and statements will be soon be going out. Are you taking full advantage of this monthly conversation you get to have with your customers? According to the United States Postal Service, 95 percent of people will read their monthly statement, spending an average …

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