EBPP

Part Two of our Take 5 Interview with Brendon Gory, Director of Client Implementation

We continue our segment with Brendon Gory, Director of Client Implementation 4. With electronic bill payment and presentment on the rise, do you see common concerns that customers face? Adoption is always a hot topic. Fortunately, there are a wide range of opportunities available to transition customers over to EBPP. An additional concern is security, …

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Three Reasons to Offer Biller-Direct Electronic Billing

Three Reasons to Offer Biller-Direct Electronic Billing Today’s busy customers demand choices and flexibility in billing.  Offering a biller-direct electronic billing solution gives customers a quick and easy way to pay their bills while keeping them invested in your business.  The consolidated method (where your customers pay bills through their bank) misses the mark for …

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Outsourced Billing

                  With the ever-expanding reach of new technologies and the availability and accessibility of the internet, businesses are faced with more rapid changes in everything from business processes to consumer behavior.  Employees are often forced to remove their focus from their core functions in order to tackle …

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A Conversation with Lenny Taylor, Senior Director of Customer Care

Tell us about your background and role at OSG. I have 25 years of management experience focusing on areas of customer support, customer retention, production management, process enhancement and I also have a strong background in USPS regulations. I’ve been with OSG for over 14 years – 12 of which, I have managed our customer …

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