EBPP

Letting Your Customers Choose How and When They Want to Pay Part II

Last week we discussed how bill payment options have changed. This week we take a look at some of those different options. Electronic and On-Demand Options Today, consumers young and old expect technology to be integrated into their everyday lives. This includes viewing and paying bills online. Think it’s only the Millennials and Gen Y consumers …

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What Scares You?

What Scares You? The idea of a failing customer communications program can be frightening.  Business today moves at an accelerated pace.  You only have a moment to get your customer’s attention and multiple mailings can be costly and end up turning customers off. Research shows that regular and consistent customer communication programs help build loyalty …

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Who’s Paying Bills via Smartphone?

Who’s Paying Bills via Smartphone? Paying bills by smartphone is skyrocketing! Also known as Mobile Bill Presentment and Payment (MBPP), more and more consumers are turning to smartphones to conduct financial transactions through mobile-optimized websites, mobile apps and SMS text. Reasons for the increase in mobile billing: Smartphones are readily available and used by all …

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Customer Billing 101 – Part 2

Customer Billing 101 – Part 2 Last week, we talked about using your invoice as one way to improve the customer experience. Whether your customers prefer tried and true paper bills or they want the flexibility of electronic billing presentment and payment (EBPP), your invoice needs to be easy to access, read and understand. When …

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