EBPP

5 Customer Excuses Not to Switch to E-Billing…and How to Counteract Them

Our digital landscape may seem like a paradise for businesses who want to transition their customers over to e-billing, but the switch can be more difficult than initially expected.

What Scares You?

In business, the idea of a failing customer communications program can be frightening.  In today’s fast-paced world, you only have a moment to get your customer’s attention and multiple mailings can be costly and end up turning customers off. Research shows that regular and consistent customer communication programs help build loyalty and trust.  But in …

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OSG Streamlines and Improves Digital Customer Solutions

According to Pew Research Center, 64 percent of American adults own a smartphone as compared to 35 percent just five years ago.1 Gallup reports that almost three-quarters of Americans check their mobile phones at least once an hour.2 And the Gartner Group predicts that annual global sales of mobile phones are expected to reach 2.1 …

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What Frightens You?

The idea of a failing customer communications program can be frightening.  Business today moves at an accelerated pace.  You only have a moment to get your customer’s attention and multiple mailings can be costly and end up turning customers off. Research shows that regular and consistent customer communication programs help build loyalty and trust.  But …

What Frightens You? Read More »

EBPP

The Future Exceeds Our Expectations

Today is October 21, 2015. And our past has finally caught up with our future. Of course we’re referring to the 30th anniversary of the 1985 blockbuster “Back to the Future.” Remember those neat gadgets featured in the sequel when they visited 2015? Laceless shoes? Flying cars? Hoverboards? TV phones? Today we do have some of those …

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Electronic Billing: Past, Present, Future Part I

In the beginning there were black and white paper bills delivered through the mail. The bill informed the consumer or business how much money was owed, the consumer or business wrote a check and mailed it back to the service provider. And so it was. And it was good. But time passed, new technology was …

Electronic Billing: Past, Present, Future Part I Read More »

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