Outsourced Billing

                  With the ever-expanding reach of new technologies and the availability and accessibility of the internet, businesses are faced with more rapid changes in everything from business processes to consumer behavior.  Employees are often forced to remove their focus from their core functions in order to tackle …

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A Conversation with Lenny Taylor, Senior Director of Customer Care

Tell us about your background and role at OSG. I have 25 years of management experience focusing on areas of customer support, customer retention, production management, process enhancement and I also have a strong background in USPS regulations. I’ve been with OSG for over 14 years – 12 of which, I have managed our customer …

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Marketing to the Generations

Customer communications is a tricky business. There is no “one size fits all” approach to servicing customers and that includes the art and science of communication. To truly connect with consumers, being aware of the distinct decision-making behaviors among different age demographics makes all the difference. Studies show that marketing preferences vary tremendously across the …

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