Customer Retention

The Customer Journey, Part 5: Retain

While you may be inclined to focus on growing your customer base, the time and energy put into maintaining the existing base will benefit your brand in the long run. Establishing a strategy to keep your customers happy will keep them by your side and buying your products.

Customer Journey - Convert

The Customer Journey, Part 3: Convert

It’s the home stretch, the final inning, the last ten yards. Converting a lead from potential customer into a full-fledged, bought-and- enjoying-the-product customer is the final hurdle.

The Customer Journey, Part 1: Identify

Understanding where your customer is in their process—and the next steps they might take—enables you to offer them a more personalized experience that centers their needs and encourages action.

ebilling

2019 Trends for eBilling

From mobile connectivity to employee experience, we’ve gathered the top six major trends we expect to shape (or reshape) the eBilling landscape.

millennials

If You Build It, Millennials Will Come

Like generations before them, Millennials’ needs and expectations when interacting with brands are vast and varied. Understanding exactly how to target this generation is the key to increasing your Millennial customer base. 

Employee Spotlight: Lushain Blackstock

Whether it’s assigning and scheduling operators, meeting with printer vendors or onboarding a new job, Lushain is your go-to guy…and he always does it with a smile. 

The Secret to Effective Communication? Get Personal

Personalizing your critical customer communications means going beyond merely addressing your customer by name – it means understanding your customer and what they need from your company and your products or services.

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