Mobile app

Your Customers Are Mobile, Why Aren’t You?

With the number of smartphone users increasing indefinitely, reaching your customer base should be as easy as downloading an app.


2019 Trends for eBilling

From mobile connectivity to employee experience, we’ve gathered the top six major trends we expect to shape (or reshape) the eBilling landscape.


If You Build It, Millennials Will Come

Like generations before them, Millennials’ needs and expectations when interacting with brands are vast and varied. Understanding exactly how to target this generation is the key to increasing your Millennial customer base. 

Employee Spotlight: Lushain Blackstock

Whether it’s assigning and scheduling operators, meeting with printer vendors or onboarding a new job, Lushain is your go-to guy…and he always does it with a smile. 

The Secret to Effective Communication? Get Personal

Personalizing your critical customer communications means going beyond merely addressing your customer by name – it means understanding your customer and what they need from your company and your products or services.

How to Create Stand-Out Customer Messages

How do you make your message stand out amongst the hordes of others? We’ve put together a few simple tricks designed to help your message grab—and keep—the attention of the reader.

3 (Big) Ways to Use Big Data for Your Critical Customer Communications

With so many metrics and data points, it can be intimidating to know where and how to start leveraging them. Luckily, there are a few easy and very effective ways to use data to increase the impact of your critical customer communications.

Does Your Company Have the CX Factor?

Companies are no longer fighting to prove they have the latest product or most advanced system—instead, they are fighting to prove they can create the best customer experience.

Channel Surfing: The New Customer Communication Model

Whatever channel your customers pick, it’s up to you to ensure your message is received.

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