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Why IVR Might be the Right Solution for Your Business

“E.T. phone OSG IVR.” That’s how the movie went, right? As long as telephones have been around, there have been customer service lines ready to help customers pay their bills and check into various account details. But customers now expect more out of the companies they do business with, and that includes phone interaction. OSG …

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What’s the Difference Between Omnichannel and Multichannel Communication?

Knowing the difference is a key for marketing initiatives.

Sleep is an Essential Business Tool

National Sleep Awareness Week is March 2-9 2017 Today is the start of National Sleep Awareness Week. Believe it or not a public awareness campaign needed to be created to educate people about the importance of sleep because too many of us don’t get enough sleep. Yes, we all “know” we should be getting a good night’s sleep …

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Always Have a Backup Plan

This past Sunday we watched two fierce teams compete for the most important game of the year. Weeks and months of planning and preparing led up to the big game and yet who could possibly have predicted that it would all come down to the last minutes of the game and then lead into overtime? …

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Three Business Lessons We Can Learn from the Super Bowl

It’s Super Bowl Week and the big game is just a few days away. Regardless of whether your team is playing in Houston or not this weekend, we can all learn some important business lessons from how the teams prepare for the big day. First of all, it’s all about preparation. The players won’t walk …

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Fun and Work Do Go in the Same Sentence

 It’s nearly the end of the first month of the New Year and you feel like you need a break? You’re in luck. Saturday is National Fun at Work Day. No, we’re not making that up; it’s a real thing, observed each year on the 28th of January. But since it falls on a Saturday …

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Three Ways to Acknowledge Your Employees

As hard as it may be to believe, today is the first day of September and Monday is Labor Day. To many it means the end of summer. To others it means one last BBQ. And to others it means Labor Day sales. Do you know what Labor Day actually commemorates? According to the U.S. …

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Lessons Learned from the Rio Olympics

The Rio Summer Olympics came to a close this week. Regardless of which athlete or team you rooted for or if you only watched to see athletes fall, we can still learn a lot from these incredible men and women and apply these lessons to our own lives, both personal and professional. Obviously one of the most basic …

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Take Time to Relax

This Monday, August 15, is National Relaxation Day. This unofficial holiday is a great time to introduce some relaxation techniques into your daily routine. Here are three tips to help you relax. And they can be used any day you feel a need to de-stress, not just Monday. Take some deep cleansing breaths. According to …

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