When Customer Experience Met Digital Transformation
It’s become obvious that intertwined with the future of a companyโs customer experience is the digital transformation that company find themselves in.
It’s become obvious that intertwined with the future of a companyโs customer experience is the digital transformation that company find themselves in.
OSGโs B2B Automation is a customizable, scalable solution for both Accounts Receivable and Accounts Payable processes. Leveraging the integrated automation capabilities streamlines cross-company functionality, enhancing your communication, visibility and operating efficiency between you and your trading partners.
OSG eBilling delivers a comprehensive digital alternative to paper. Working in conjunction with OSGโs B2B and B2C payments, eBilling streamlines the entire billing process โ offering your customers a one-stop-shop for receipt, review and payment.
OSG B2C Payment solution seamlessly integrates within both the transactional communication spectrum and your overall customer engagement strategy, presenting new opportunities to connect and communicate with your digital customers.
Though it may seem a stretch to associate desire with viewing or paying a bill (which may be better identified as a โhave-toโ moment), the lines between interest and obligation erode when satisfying these moments happens through the same channels.
Our digital landscape may seem like a paradise for businesses who want to transition their customers over to e-billing, but the switch can be more difficult than initially expected.
As an omnichannel communications company, we recognize the importance of providing digital and print solutions that move with customers as their ways of communicating evolve. That’s easy enough to say, but here are some stats we culled that illustrate the importance of providing this omnichannel experience from both the consumer and marketer perspectives. –98% of …
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