When Customer Experience Met Digital Transformation
It’s become obvious that intertwined with the future of a company’s customer experience is the digital transformation that company find themselves in.
Technology
Next Stop: Automation Station
OSG’s B2B Automation is a customizable, scalable solution for both Accounts Receivable and Accounts Payable processes. Leveraging the integrated automation capabilities streamlines cross-company functionality, enhancing your communication, visibility and operating efficiency between you and your trading partners.
E is for eBilling
OSG eBilling delivers a comprehensive digital alternative to paper. Working in conjunction with OSG’s B2B and B2C payments, eBilling streamlines the entire billing process – offering your customers a one-stop-shop for receipt, review and payment.
Back to the Future of Payments
OSG B2C Payment solution seamlessly integrates within both the transactional communication spectrum and your overall customer engagement strategy, presenting new opportunities to connect and communicate with your digital customers.
On Seizing the (Micro)Moment: Billing & Payments in the Age of “Me”
Though it may seem a stretch to associate desire with viewing or paying a bill (which may be better identified as a “have-to” moment), the lines between interest and obligation erode when satisfying these moments happens through the same channels.
5 Customer Excuses Not to Switch to E-Billing…and How to Counteract Them
Our digital landscape may seem like a paradise for businesses who want to transition their customers over to e-billing, but the switch can be more difficult than initially expected.
5 Important Omnichannel Marketing Metrics
As an omnichannel communications company, we recognize the importance of providing digital and print solutions that move with customers as their ways of communicating evolve. That’s easy enough to say, but here are some stats we culled that illustrate the importance of providing this omnichannel experience from both the consumer and marketer perspectives. –98% of …
OSG’s Top Blog Posts of 2017
Business technology, company profiles, bill vs. invoice: these were are most-viewed blog posts of 2017.
5 Ways OSG Innovated in 2017
New technologies, new services, new companies. How we made 2017 a banner year.
OSG’s MailTrek Software Can Save Your Company Money. Here’s How.
By seeing inbound mail in real-time, you can suppress collection letters.