Customer Relationship

Customer Service Week

Quote, End Quote

Customer Experience – the buzzword, the myth, the legend. In honor of Customer Service Week, we’ve gathered our top ten favorite quotes that illuminate, elucidate and explicate everything that is the customer experience.

Opti is the New Omni

Optichannel communication utilizes the overarching framework of omnichannel but propels it further by anticipating which channel will be the most favorable – or optimal – to the customer at any given time.

Customer Journey: Reconnect

The Customer Journey, Part 6: Reactivate

Losing a customer can happen for a variety of reasons. Whether it was a price increase or a negative experience with your brand, that customer made the executive decision to cut ties, but that does not mean your customer is lost for good.

Customer Retention

The Customer Journey, Part 5: Retain

While you may be inclined to focus on growing your customer base, the time and energy put into maintaining the existing base will benefit your brand in the long run. Establishing a strategy to keep your customers happy will keep them by your side and buying your products.

The Customer Journey, Part 1: Identify

Understanding where your customer is in their process—and the next steps they might take—enables you to offer them a more personalized experience that centers their needs and encourages action.

ebilling

2019 Trends for eBilling

From mobile connectivity to employee experience, we’ve gathered the top six major trends we expect to shape (or reshape) the eBilling landscape.

millennials

If You Build It, Millennials Will Come

Like generations before them, Millennials’ needs and expectations when interacting with brands are vast and varied. Understanding exactly how to target this generation is the key to increasing your Millennial customer base. 

Scroll to Top