Customer Experience – the buzzword, the myth, the legend. In honor of Customer Service Week, we’ve gathered our top ten favorite quotes that illuminate, elucidate and explicate everything that is the customer experience.
Optichannel communication utilizes the overarching framework of omnichannel but propels it further by anticipating which channel will be the most favorable – or optimal – to the customer at any given time.
Losing a customer can happen for a variety of reasons. Whether it was a price increase or a negative experience with your brand, that customer made the executive decision to cut ties, but that does not mean your customer is lost for good.
While you may be inclined to focus on growing your customer base, the time and energy put into maintaining the existing base will benefit your brand in the long run. Establishing a strategy to keep your customers happy will keep them by your side and buying your products.
Like generations before them, Millennials’ needs and expectations when interacting with brands are vast and varied. Understanding exactly how to target this generation is the key to increasing your Millennial customer base.