Customer Experience

OSG Top 5 Blogs of 2019

OSG’s Top Five Blogs of 2019

2019 was a big year. With it came the end of multiple movie sagas, countless bingeworthy television shows, and an entire decade. Such a landmark calls for a bit of reflection. And what better way to celebrate the end of an era than by looking back at our top 5 blogs of 2019?

Customer Service Week

Quote, End Quote

Customer Experience – the buzzword, the myth, the legend. In honor of Customer Service Week, we’ve gathered our top ten favorite quotes that illuminate, elucidate and explicate everything that is the customer experience.

Opti is the New Omni

Optichannel communication utilizes the overarching framework of omnichannel but propels it further by anticipating which channel will be the most favorable – or optimal – to the customer at any given time.

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