2019 was a big year. With it came the end of multiple movie sagas, countless bingeworthy television shows, and an entire decade. Such a landmark calls for a bit of reflection. And what better way to celebrate the end of an era than by looking back at our top 5 blogs of 2019?
Customer Experience – the buzzword, the myth, the legend. In honor of Customer Service Week, we’ve gathered our top ten favorite quotes that illuminate, elucidate and explicate everything that is the customer experience.
Optichannel communication utilizes the overarching framework of omnichannel but propels it further by anticipating which channel will be the most favorable – or optimal – to the customer at any given time.
Though it may seem a stretch to associate desire with viewing or paying a bill (which may be better identified as a “have-to” moment), the lines between interest and obligation erode when satisfying these moments happens through the same channels.