Customer Communications Management

What’s Working Right Now? OSG Leaders Weigh in on Communicating During the Pandemic

Whether you’re calling it The New Normal or The Current Real, we’re all circling the same questions during the COVID-19 pandemic: How are organizations operating? How do we communicate in this moment? What does the path forward look like? On April 7, Cyndi Greenglass, Senior Vice President of Strategic Solutions at OSG, moderated an online …

What’s Working Right Now? OSG Leaders Weigh in on Communicating During the Pandemic Read More

Top 5 Reasons OSG is Leading the Way in Omnichannel Communications

Today’s communications landscape is a revolving door of new technologies and channels, funneling in and out faster than passengers on a subway. Keeping up with the rapid-fire evolution requires a specific skillset and forward-thinking initiative. But while technologies may continue to emerge, the holy grail of communication has been, and still remains, achieving true omnichannel capability.

Opti is the New Omni

Optichannel communication utilizes the overarching framework of omnichannel but propels it further by anticipating which channel will be the most favorable – or optimal – to the customer at any given time.

Customer Journey - Convert

The Customer Journey, Part 3: Convert

It’s the home stretch, the final inning, the last ten yards. Converting a lead from potential customer into a full-fledged, bought-and- enjoying-the-product customer is the final hurdle.

The Secret to Effective Communication? Get Personal

Personalizing your critical customer communications means going beyond merely addressing your customer by name – it means understanding your customer and what they need from your company and your products or services.

How to Reach Customers Quickly Using One Program

When you’re trying to reach customers with an important message, time is of the essence. A self-service program that simplifies the process is key to streamlining communication. OSG Letter Composer is just that. Using an online composition tool, you can customize and edit customer letters, regulatory notices, collection letters, and other personalized communications. Because you’re …

How to Reach Customers Quickly Using One Program Read More

Scroll to Top