“E.T. phone OSG IVR.” That’s how the movie went, right?
As long as telephones have been around, there have been customer service lines ready to help customers pay their bills and check into various account details. But customers now expect more out of the companies they do business with, and that includes phone interaction.
OSG Interactive Voice Response (IVR) delivers a personalized caller experience, giving customers an easy and efficient channel to check their account and pay their bill – without tying up your customer service lines. The scalable solution operates 24/7, keeping you just one phone call away from your customers at any time.
OSG IVR is outfitted as an inbound and outbound tool, fully embracing the potential communication power of this product.
Contact us to learn more about IVR.