As more and more companies transition to electronic billing, it’s important to remember that digital solutions can also improve print and mail services. Paper can be optimized. MailTrekˢᴹ, OSG’s tracking application, combines the latest United States Postal Service (USPS) technologies with our own software to track your outbound and inbound mail in real-time. Here are five ways this can improve your business.
- More efficient mail delivery means more control.
An obvious point, but nonetheless worth emphasizing: You’ll know when your invoices are sent out and when they reach their destinations. Each piece of outgoing mail gets an Intelligent Mail barcode (IMb) specific to its envelope, which allows it to be tracked (or “trekked” if you will). In your OSG InSight client portal, you can see when the envelopes are scanned and know the delivery status.
- Tracking outbound mail can help with staffing.
Since you know the status of your mailed invoices and statements, you can better predict the staffing needs at call centers. When the customer calls spike in volume, you’ll be ready.
- You can verify a customer’s check is in the mail.
That IMb code? You can also add it to the return or remittance envelope. There’s no guesswork—the check is on its way or it isn’t. Which brings us to the next point.
- You’ll have better insight into cash flow.
Because the inbound mail has the IMb codes, managing cash flow becomes much easier and much more efficient.
- You’ll likely reduce the number of mailings while improving customer relations.
MailTrekˢᴹ isn’t just a tracking application; it’s a line of communication. By opening this channel, you’ll have a better understanding of your customers’ payments and contact them less frequently. Increased efficiency for all.
In conclusion, as your company evolves its invoicing practices, it makes sense to maximize the digital potential of whatever system you’re currently using—even print.