We caught up with Bill Buczak, Manager of OSG Client Relations, to learn more about what this vital department does for the success of our customers and the organization.
Just what does the Client Relations Department do?
Our primary goal is to ensure that the OSG customer experience is a productive one that adds value and helps you accomplish your business goals. The department is made up of a team of professionals with vast industry experience in customer care and issue resolution.
How do you effectively manage so many customers?
When you call OSG Client Relations you can be sure that whoever you are speaking with has all the information they need at their fingertips to knowledgeably address and resolve your issue. Through our CRM tool we maintain a history of business and service-related information that allows us to be responsive to your unique needs.
What kind of quality control measures do you have in place?
There’s a lot that goes on behind the scenes to keep your projects moving along. You can rest assured that we are constantly working proactively for you. Because we value the integrity of the data that you transmit to us, if we suspect that there is a problem, we notify you immediately and begin an investigation. Some of the quality control measures in place are: duplicate file detection; variance notifications; inserts not selected and presort qualifications below the standard threshold. We also review lot samples from each of your tickets looking for data integrity; alignment issues; overlapping text, etc.
Do you offer self-service options?
We know that you want to get answers to your questions at all hours of the day or night. That’s why much of the information that you need regarding the status of a production file is available in your secured “Client Area” on the OSG “Insight” portal available through www.osgbilling.com.
How to Contact Us
We are available 24 hours a day, 7 days a week and can be contacted at ClientRelationsDept@osgbilling.com. For matters that require an immediate response, please call 201.871.1100 Ext 311 or press “2” from the voice prompt.
Bill Buczak firstname.lastname@example.org at Ext 282
Lee Burke email@example.com at Ext 571
Melissa Sprafkin firstname.lastname@example.org at Ext 575
Guillermo Pena email@example.com at Ext 248
Blake Matthews firstname.lastname@example.org at Ext 249