Looking for a new way to help reinforce and strengthen the customer relationship? Think about this. As a society we’ve become so accustomed to having access to any type of information—our various account information included—at all hours of the day and night and in all different forms that it’s expected at this point.
So here’s the question. Are you offering self-service options for your customers to view and pay their bills and manage their accounts whenever and from wherever they want? Your customers like having control over their finances. By offering them self-service options you’ll reduce costs and improve efficiency and your customers will appreciate the ability to access their information day or night, the ability to view their current and past bills and the ability to pay or schedule a bill payment. By making their lives easier and facilitating the payment process you leave them feeling good about your company and your ability to anticipate and meet their needs.