Year: 2013

Take 5 Interview: Shannon Seastead, Director of Marketing and Communications (Part 2)

Take 5 Interview: Behind the Scenes of OSG’s Rebranding (Part 2) Today we are following up with the second part of our interview with Shannon Seastead, OSG’s Director of Marketing and Communications. Shannon led our recent rebranding efforts and has taken some time to share some of her inside experience with us. What does your branding mean …

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Take 5 Interview: Shannon Seastead, Director of Marketing and Communications (Part 1)

Take 5 Interview: Behind the Scenes of OSG’s Rebranding Like most companies, OSG has changed quite a bit over the past few years as technology and business needs have changed. Once we really embraced how far we had come, it was clear that our branding was no longer a true reflection of OSG. This week we caught …

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Let’s Talk Tradeshows

Let’s Talk Tradeshows Leaving on a Jet Plane? It’s that time of year again and many of us are hitting the tradeshow circuit in hopes of forming new relationships and securing untapped business. With every exchange of business cards and meetings with new clients, you have an opportunity to make a great first impression. The …

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Who’s Paying Bills via Smartphone?

Who’s Paying Bills via Smartphone? Paying bills by smartphone is skyrocketing! Also known as Mobile Bill Presentment and Payment (MBPP), more and more consumers are turning to smartphones to conduct financial transactions through mobile-optimized websites, mobile apps and SMS text. Reasons for the increase in mobile billing: Smartphones are readily available and used by all …

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Customer Billing 101 – Part 3

Customer Billing 101 – Part 3 We’ve been discussing using your invoice as one way to improve the customer experience. These days, your customers demand the latest services and newest technologies. And using mobile devices has become the fastest way to pay bills online. Customers cite saving time, providing anytime access and on-the-go convenience as …

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Customer Billing 101 – Part 2

Customer Billing 101 – Part 2 Last week, we talked about using your invoice as one way to improve the customer experience. Whether your customers prefer tried and true paper bills or they want the flexibility of electronic billing presentment and payment (EBPP), your invoice needs to be easy to access, read and understand. When …

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Customer Billing 101

Customer Billing 101 There’s a lot of talk these days about improving the customer experience. With fierce competition and lax customer loyalty, businesses have to work extra hard to entice customers and retain them. But improving the customer experience doesn’t have to be complicated. It can be as simple as starting with a clear invoice …

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