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Tag Archives: billing services
Part Two of our Take 5 Interview with Brendon Gory, Director of Client Implementation
We continue our segment with Brendon Gory, Director of Client Implementation 4. With electronic bill payment and presentment on the rise, do you see common concerns that customers face? Adoption is always a hot topic. Fortunately, there are a wide … Continue reading
Posted in Best Practices, Bill Presentment, Ebpp, Full Color
Tagged best practices, bill presentment, billing services, EBPP, full color, Outsourced Billing
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Stretching your Marketing Budget
Looking to get more bang for your marketing buck? Stretch your budget with transpromotional marketing. Whether your customers receive their communications through the mailbox or inbox, integrating targeted and relevant marketing messages into your bills, invoices and statements is widely … Continue reading
Posted in Full Color, Graphic Design, Marketing, TransPromo
Tagged bill presentment, billing services, marketing, transpromo
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Four Ways to Get More Out of Your Invoice or Statement
Your invoice or statement is an important customer communication vehicle. Designing a well-organized invoice or statement leads to a better customer experience and helps you get paid faster. Here are 4 tips to get you started: Start with your branding. Place … Continue reading
Mobile Marketing: The QR Question
You may have noticed Quick Response (QR) codes popping up everywhere these days. These two-dimensional barcodes are the most recent mobile trend merging online and offline experiences for consumers. QR codes have been a prominent tool with marketers. You can … Continue reading
Outsourced Billing
With the ever-expanding reach of new technologies and the availability and accessibility of the internet, businesses are faced with more rapid changes in everything from business processes to consumer behavior. Employees … Continue reading
Electronic Billing: Going Mobile
“Mobile” isn’t just a buzz word anymore. It can be the difference between building a flourishing business and potentially losing your customers. In a recent survey conducted by the Pew Research Center, almost 90% of Americans own a cell phone and well … Continue reading
Posted in Bill Presentment, Ebpp
Tagged billing services, EBPP, electronic bill payment services, electronic billing, mobile, mobile billing, social media
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A Conversation with Lenny Taylor, Senior Director of Customer Care
Tell us about your background and role at OSG. I have 25 years of management experience focusing on areas of customer support, customer retention, production management, process enhancement and I also have a strong background in USPS regulations. I’ve been … Continue reading
Posted in Bill Presentment, Customer Care
Tagged billing services, client relations, customer care, EBPP, interview, OSG employee, support
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OSG Celebrates 20th Anniversary with New Blog
Thanks for taking a look at OSG’s new blog! OSG is currently celebrating a 20th anniversary. We have seen rapid changes in the print and mail industry since we first started as a support for telecom carriers in 1992. But, as … Continue reading
Posted in Bill Presentment, Ebpp, Marketing Services
Tagged billing services, marketing trends, statement processing
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