Author Archives: OSG

Part Two of our Take 5 Interview with Brendon Gory, Director of Client Implementation

Posted on May 17, 2013

We continue our segment with Brendon Gory, Director of Client Implementation 4. With electronic bill payment and presentment on the rise, do you see common concerns that customers face? Adoption is always a hot topic. Fortunately, there are a wide … Continue reading →

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Take 5 Interview with Brendon Gory, Director of Client Implementation

Posted on May 9, 2013

Continuing our interview series that showcases OSG colleagues, Brendon Gory shares some insights on changes in our industry and how OSG has adapted to shifts in the marketplace over the years. Here is what Brendon had to say about his … Continue reading →

Posted in Customer Care, Customer Communications Management, Ebpp | Leave a comment

Our New Branded Look

Posted on May 2, 2013

Mindful of our consistent and steady growth over the past two decades, and focused on new goals and ambitions for the next 20 years and beyond, OSG recently rolled out a new branded look. New collateral and an updated website showcase … Continue reading →

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Observe Earth Day Every Day of the Year

Posted on April 24, 2013

Earth Day was officially celebrated earlier this week on April 22nd. But Earth Day is something we should observe every day of the year. “Go Green,” once a very hot topic that faded into the background during the recession, is now … Continue reading →

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Boost your Member Statement with PFM

Posted on April 18, 2013

More and more, credit unions are offering personal financial management (PFM) tools to their members.  PFM gives your members on-demand tools that help them manage their banking relationships all in one place. Empower your members with the knowledge of their … Continue reading →

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Saturday Delivery is Not Going Away Yet

Posted on April 12, 2013

Just when you thought you knew everything going on with the USPS, it changes again.  The United States Postal Service (USPS) announced that for now Saturday delivery is back!  Despite the $16 billion loss in 2012, the Postal Service’s board … Continue reading →

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Stretching your Marketing Budget

Posted on March 26, 2013

Looking to get more bang for your marketing buck? Stretch your budget with transpromotional marketing. Whether your customers receive their communications through the mailbox or inbox, integrating targeted and relevant marketing messages into your bills, invoices and statements is widely … Continue reading →

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Adapting to Change with a Contingency Plan

Posted on March 21, 2013

Today’s business landscape is constantly changing. To stay competitive, business owners and managers need to be able to effectively anticipate and adapt to unexpected events. Like the chameleon that physically changes to adapt to its environment, businesses need to embrace … Continue reading →

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Marketing Through Your Invoice or Statement

Posted on March 14, 2013

Cross-selling and up-selling to your customers through your monthly invoice or statement represents one of the most promising revenue opportunities for your business. Done right, you can expect incremental sales, greater customer loyalty and lower marketing costs. Here are some … Continue reading →

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Four Ways to Get More Out of Your Invoice or Statement

Posted on March 7, 2013

Your invoice or statement is an important customer communication vehicle. Designing a well-organized invoice or statement leads to a better customer experience and helps you get paid faster. Here are 4 tips to get you started: Start with your branding. Place … Continue reading →

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